Order & Delivery

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. 

PAYMENT

  • Request for cancellation of order will be declined if any form of payment has been made.
  • We only accept most modes of Payment. Credit/Debit Card, ATM and IB transfers, Cash on Meetup
  • All cancelled orders cannot be reversed.
  • It is the responsibility of the customer to provide relevant details required for Happy Avenue to process the order. Happy Avenue will not be accountable for delays caused by incorrect/ insufficient payment details provided. 
  • DISCOUNT CODES must be keyed in during check out process. Payment made without discount codes will be processed and a refund of the "Discount" relating to the DISCOUNT CODE will not be accepted.

LOCAL DELIVERY

  • Happy Avenue is unable to amend orders nor combine orders which were separately made after it is placed. Please double check your order details at the Review Order page before confirming the order.
  • All orders are processed and dispatched within 3 working days upon verification of payment. Delivery is carried out during working hours, Monday through Friday, excluding weekends and local public holidays(Singapore).
  • All normal and registered parcel will be send through Singapore Post and they will take 3-5 workings days to deliver.
  • Price of postage includes handling fees.
  • Happy Avenue will not be held liable for any lost parcels / damaged items mailed out should customer/ visitor opt for normal/ regular postage.

SELF COLLECTION

  • Self Collection is available via appointment only:
    Address: Blk 286C Compassvale Crescent Singapore 543286
  • Please arrange with us by email us at contact@shophappyavenue.com or whatsapp/SMS 97673320 (no calls).
  • All paid order must be collected within 1 month from order.

INTERNATIONAL DELIVERY (Worldwide shipping)

  • Happy Avenue is unable to amend orders nor combine orders which were separately made after it is placed. Please double check your order details at the Review Order page before confirming the order.
  • All orders are processed and dispatched within 3 working days upon verification of payment. Delivery is carried out during working hours, Monday through Friday, excluding weekends and local public holidays (Singapore).
  • All international parcel will be by registered parcel and will be send through Singapore Post.
  • All prices indicated on website are in SGD.

BOUNCED PARCELS 

  • Customers will be contacted via email should Happy Avenue receive any bounced parcels bearing their name.
  • Cost for re-delivery will be borne by the customer. Happy Avenue will bear the cost of re-delivery if it is deemed as an error on our part. Details regarding the re-delivery will be provided in the email sent to the customer.
  • Bounced parcels that are unclaimed after 3 months will be deemed as Happy Avenue's property and no compensation will be offered as sufficient response time has been given.