Terms and Conditions

Your convenience is our priority, thus to ensure smooth transactions, kindly read through the following terms prior to making your purchase.

Through procuring our merchandises and services would mean that you have acknowledged the following terms, have understood them, and have agreed to abide and adhere to them.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. 

PAYMENT

  • Request for cancellation of order will be declined if any form of payment has been made.
  • We only accept most modes of Payment. Credit/Debit Card, ATM and IB transfers, Cash on Meetup
  • All cancelled orders cannot be reversed.
  • It is the responsibility of the customer to provide relevant details required for Happy Avenue to process the order. Happy Avenue will not be accountable for delays caused by incorrect/ insufficient payment details provided. 
  • DISCOUNT CODES must be keyed in during check out process. Payment made without discount codes will be processed and a refund of the "Discount" relating to the DISCOUNT CODE will not be accepted.

DELIVERY

  • Happy Avenue is unable to amend orders nor combine orders which were separately made after it is placed. Please double check your order details at the Review Order page before confirming the order.
  • All orders are processed and dispatched within 3 working days upon verification of payment. Delivery is carried out during working hours, Monday through Friday, excluding weekends and local public holidays(Singapore).
  • All normal and registered parcel will be send through Singapore Post and they will take 3-5 workings days to deliver.
  • Price of postage includes handling fees.
  • Happy Avenue will not be held liable for any lost parcels / damaged items mailed out should customer/ visitor opt for normal/ regular postage.
  • Meet-ups are only offered on selected days and locations please arrange with our customer service, by chatting or mail.

BOUNCED PARCELS 

  • Customers will be contacted via email should Happy Avenue receive any bounced parcels bearing their name.
  • Cost for re-delivery will be borne by the customer. Happy Avenue will bear the cost of re-delivery if it is deemed as an error on our part. Details regarding the re-delivery will be provided in the email sent to the customer.
  • Bounced parcels that are unclaimed after 3 months will be deemed as Happy Avenue's property and no compensation will be offered as sufficient response time has been given.

REFUND POLICY

Goods sold are not refundable unless deemed to be "Incorrectly Shipped"  by effect of policy or staff approval on case by case basis.

  • "Incorrectly Shipped" 

    In order to prevent any health risk arising from product tampering, products are considered to be sold on a "No Return Basis".

INCORRECTLY SHIPPED

  • All exchanges have to reach us within 10 working days (20 working days for International Customers) from the day the parcel was delivered.
  • We apologize for mailing you an incorrect item. Please take a snapshot of the item received and forward the snapshot to us at thehappyavenue@gmail.com . We will also reimburse for additional postage/shipping fees incurred.
  • An exchange will be done if the item(s) sent to you is incorrect*. Happy Avenue will reimburse normal postage for wrong item(s) sent to customer. 

*Exchanges will only be done for an item(s) in its original condition (tag intact, unworn, unwashed and unaltered).

 Exchanges for articles which do not meet all mentioned conditions will be duly declined. 

 

INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of Happy Avenue or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by www.shophappyavenue.com. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.